As a Truth Social Customer Success Intern, you will be responsible for working with our online community to ensure everyone enjoys a fun and safe environment where users can freely express themselves. Much of your time will be spent responding to questions users have while using the platform. You will also work directly with users to help troubleshoot issues.
This exciting internship opens the opportunity to impact the most important start-up in America, Truth Social. Where we use technology in a responsible manner, free of algorithms, and allow everyone’s freedom of speech a voice, and opinion. You’ll make a difference as the first line of communication with our users! This role requires a strong moral character, a caring disposition along with a passion to help others.
This position is an internship, for three months and working part-time, around 20+ hours per week. This role is not eligible for benefits. This is an in office role near Sarasota, Florida.
What you will do:
- You’ll be on the front line of America’s fastest-growing social media company, Truth Social!
- Empathetically help resolve user issues in a respectful, timely, and productive manner.
- Help identify the common issues and standard solutions to work with the development team on process improvement.
- Resolve a high volume of tickets and customer questions during each shift.
- Troubleshoot tier-1 technical challenges while performing other related duties and assignments.
Qualifications:
- Must be at least 18 years old
- Demonstrated ability to communicate effectively both in writing and verbally.
- Demonstrates reliability- Attendance and commitment to being present and productive for each scheduled shift is crucial.
- Passionate about social media communities, behaviors, and best practices.
- Passionate and ambitious to grow the platform core value, the First Amendment.
- Self-starter with strong critical thinking skills
- Technically savvy and able to quickly adapt to changing trends and scenarios.
Nice to have:
- Experience developing SOPs, guidelines, and/or training materials.
- Prior tier 1 help desk or customer success experience
Other Information:
- In-office position required (remote/telecommuting are not available).
- Able to work for any US employer without sponsorship.
Why TMTG?
We are a social media company dedicated to delivering users an engrossing and censorship-free experience. We believe users should be able to freely express themselves and engage with a rich diversity of viewpoints on a progressive, accessible platform. If you are interested in joining a company that is fast-paced, rapidly growing, and committed to free speech, please get in touch.
Equal Employment Opportunity
Our Company is an equal-opportunity employer that prohibits discrimination and harassment on the basis of any protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Our Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.